FAQ
ANNBEC Care Services
Frequently Asked Questions
At ANNBEC Care Services, we offer a comprehensive range of high-quality support services tailored to suit the unique needs of individuals across all age groups. Our services include:
Domiciliary Care – Personalised home care for daily tasks
Outreach for Children and Families – Practical and emotional support for vulnerable families
Live-in Care – 24-hour in-home assistance from a dedicated caregiver
Waking Nights / Sleep-ins – Overnight support to ensure safety and comfort
Respite Care – Temporary care to provide relief for family carers
Care Escort Services – Support and accompaniment to medical appointments, outings, or errands
Our goal is to enable our clients to lead independent, safe, and fulfilling lives in the comfort of their own homes or community settings.
We pride ourselves on offering genuinely compassionate, person-centred care. Unlike some providers, we don’t believe in a one-size-fits-all approach. Instead, we invest time in understanding each client’s preferences, cultural background, routines, and goals. Our team of qualified and vetted professionals is passionate about delivering dignified care that empowers individuals to live life on their own terms. We also offer flexible care plans and maintain clear communication with families throughout the care journey.
Domiciliary care, also known as home care, allows individuals to receive professional support in their own home. This can include help with personal hygiene, mobility, medication reminders, meal preparation, household tasks, and companionship. It’s ideal for those who wish to remain in familiar surroundings while getting the support they need to maintain independence and dignity.
You may notice your loved one having difficulty with everyday tasks such as bathing, dressing, preparing meals, remembering to take medications, or managing household chores. Signs of isolation, forgetfulness, or mobility issues can also indicate a need for additional support. A care assessment can help determine the right type and level of care required.
Yes. Our care services are available around the clock to suit your needs. We offer 24-hour live-in care, daytime visits, and overnight support including waking nights and sleep-in shifts. We customise our care schedules to provide reliable, flexible support whenever you need it—day or night, weekdays or weekends.
We understand that care needs can arise unexpectedly. Once we complete an initial consultation and assessment, services can typically be arranged within 24 to 72 hours, depending on the complexity of care and staff availability. In urgent situations, we do our best to expedite this process.
Absolutely. We create tailored care plans for every client after a thorough consultation and needs assessment. These plans reflect personal routines, preferences, cultural considerations, and any specific health conditions or goals. We regularly review and adapt the plan to ensure it continues to meet the client's evolving needs.
Yes. We understand that circumstances change, and care plans should be flexible. Whether due to recovery, health decline, or a change in routine, our care coordinators work closely with clients and families to review and adjust the plan whenever necessary.
Yes. Our care team is trained to support clients with a wide range of needs, including physical disabilities, learning difficulties, autism, dementia, chronic illnesses, and mental health challenges. We work in coordination with GPs, social workers, and other professionals to ensure a holistic and safe care experience.
Our carers can assist with:
Personal care (washing, dressing, toileting)
Mobility and transfers
Medication management
Meal preparation and feeding
Light housekeeping and laundry
Companionship and emotional support
Escorting clients to appointments or community outings
Tasks are tailored to each individual’s needs and preferences.
Yes, we take great care in matching clients with carers who suit their needs, personality, and preferences. We aim to ensure consistency in care by assigning regular carers wherever possible, building trust and a stronger relationship between the client and care professional.
Live-in care means that a fully trained carer stays in your home to provide support around the clock. This is a great alternative to residential care homes, allowing clients to remain in their own home with familiar surroundings, routines, and independence, while still receiving 24/7 support with daily tasks, medication, mobility, and more.
Waking Nights: A carer remains awake and alert throughout the night to provide active support whenever needed.
Sleep-ins: A carer stays overnight and is available if needed, but is allowed to sleep when not required.
Both services are useful for individuals who may need reassurance, medication, or mobility assistance during the night.
Our outreach services focus on supporting vulnerable children, young people, and families facing difficult circumstances. We provide emotional guidance, practical help, and intervention strategies to improve stability at home and ensure the wellbeing of children. This can include parenting support, behavioural management, school liaison, and safeguarding services.
Yes. Our respite care services provide temporary relief for primary caregivers—whether for a few hours, a few days, or longer. We ensure that your loved one continues to receive expert, compassionate care while you take time to rest, recharge, or attend to other responsibilities.
Care escort services involve a trained carer accompanying clients to and from appointments, events, or social activities. This is ideal for clients who may feel anxious or unsafe travelling alone, need help with mobility, or simply require someone to assist them in navigating public spaces.
Yes. All our carers undergo rigorous background checks, including enhanced DBS screening, before joining our team. They also complete comprehensive training in areas such as personal care, safeguarding, first aid, infection control, and dementia awareness. Ongoing training ensures they remain up-to-date with best practices.
We carry out thorough risk assessments before care begins and review them regularly. Our team follows strict safety protocols, infection control procedures, and safeguarding measures. Additionally, we maintain open communication with families and conduct regular quality checks to ensure peace of mind.
In the event that your usual carer is unavailable, we will provide a fully briefed and equally qualified replacement from our team. We always aim for minimal disruption and will inform you in advance of any changes to your schedule.
The cost of care depends on the type, frequency, and level of support required. We offer transparent pricing with no hidden charges. During your initial consultation, we’ll provide a detailed quote. We also guide families through funding options available via local authorities, direct payments, or NHS continuing healthcare where applicable.
